Return, Refund & Warranty Policy
GENERAL POLICY
Customers who bought items from CYA Industries Inc. and Fabriano SpA Inc. warehouse branches at regular or discounted price can apply for return/exchange up to three (3) days from the date when the order is received, where day one is the receiving/collection date.
VALID REASONS FOR RETURN AND EXCHANGE INCLUDE THE FOLLOWING:
- Defective or
- Wrong item is delivered.
Upon delivery or arrival of the product, we strongly require customers or its representatives to carefully inspect the product.
RETURN ELIGIBILITY: (Must meet all requirements)
- Item must have the original box/packaging with complete accessories,
- Unused condition*
- Must have the original sales invoice.
- *If air conditioner units were mounted even unused, we have the right to refuse the replacement.
It is important to keep your sales invoice copy and other important documents safe for when you would need to request for warranty or return and exchange.
PLEASE NOTE:
- We reserve the right to refuse a return, replacement or refund if it has been evaluated by our Quality Control team that the items went through abuse and/or misuse.
- Return/exchange for consumable items (water and air purifier units and replacement filters), only sealed or unused can be requested for return/exchange.
- Delivery expenses for product returns shall be at customer’s account.
All returns have to be initially processed through the Distributor Appliance Warehouse Sale Facebook page and shopcya.ph and completed in any of CYA Industries Inc. and Fabriano SpA Inc. warehouse branches nationwide.
In addition, we would like to advise you that the following conditions are not entitled to a refund or exchange under the Consumer Act of the Philippines (RA 7394)
- Sudden change of mind
- Defects caused by misuse or mishandling of items by customer
- Discovery of the lower price of the same item from another store
- Warranty does not cover wear and tear.
*For defects encountered beyond the 3days, the defect will be repaired by the service department consistent with the product’s warranty conditions and DTI regulations.
Warranty Policy
If your purchase falls under the warranty period and meets the following necessary conditions, we will repair and service your unit for free.
- Product was purchased from this website.
- Damage is confirmed by our inspection team to be not caused by any accident, alteration, misuse, abuse, neglect, normal wear and tear, commercial use, improper assembly, disassembly, failure to provide reasonable and necessary maintenance, fire, flood, acts of God, or repair by anyone unless directed by our authorized service centers.
This Warranty Policy does not cover products with damaged packaging or with minor aesthetic defects.
If conditions above are not met, we can refuse the return of the unit. At our sole discretion, we may allow a return/exchange/refund subject to reasonable charges to customer such as but not limited to:
- a cancellation charge of 5%,
- 3% bank or credit card charges where applicable.
CYA INDUSTRIES INC. AND FABRIANO SPA INC. PRODUCTS:
Customer Hotlines:
(08)-643-3456 loc 102-106, 0908-866-4085, 0917-702-5212, and 0917-624-1161